Refund policy
Damaged or Broken Bottles
Please inspect your order immediately upon delivery. If any bottle arrives damaged or broken, contact us within 48 hours of receiving your order at info@kvtinternational.ch.
To process your claim, please include:
- Your order number or proof of purchase
- Clear photos of the damaged bottle(s)
- Photos of the shipping box and packaging
- If your claim is approved, we will arrange a replacement or issue a refund, depending on the circumstances. We may also provide instructions for the disposal or return of the damaged product if required.
Non-Returnable Items
Due to the nature of our products, we do not accept returns for:
- Opened bottles
- Bottles that have been consumed or partially consumed
- Orders where the customer has changed their mind
- Sale items or gift cards
- Refunds
If your claim for damaged or broken bottles is approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to complete the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at info@kvtinternational.ch.